How do I contact support?
Email support@sitestride.net. We reply within one business day (Melbourne time, Monday to Friday). Include your company name and, if you can, a screenshot of what you're seeing.
Help
SiteStride Support
Real people in Australia who know building. Email us any time and we'll get back to you within one business day.
Contact us
Email support@sitestride.net — Monday to Friday, 8am to 5pm (Melbourne time).
I forgot my password
On the sign-in screen tap "Forgot password" and enter your email. We'll send you a link to set a new one.
How do I invite my team?
Go to Company → Team, enter their email and choose a role. They'll get an email to join your company — they don't need to create their own.
How do clients and trades get access?
Clients and trades don't need a SiteStride account. You turn on their portal from the Client Hub or Trade Hub and send them a private link with a password you set.
Why does the app ask for camera or location?
Camera is used only when you take a job, diary, defect or safety photo. Location is optional and used only when you check in to a site or geotag a photo. You can change both in your phone's settings at any time.
How do I delete my account?
In the app open Account (your profile) and choose “Delete my account”. If you own a company you'll be asked to transfer ownership or delete the company first. You can also email support@sitestride.net and we'll delete it for you within 30 days.
How do I cancel my subscription?
Company owners can cancel any time from Billing. Your data stays available to export for 30 days after cancelling.
See also our Privacy Policy and Terms of Service.